Top draw incompetence from my friends from Flybe - this morning went like this:
0600 check in for the 0715 Southampton to Brussels services. Offered emergency exit seat on an embraer 145.
0645 in aura restaurent with tuna wrap, cappucino and emails
0650 announcement: plane delayed by technical issues more 0730
0730 nothing - can see the engineers working on the plane problem with de-icing kit on left wing.
0745 - announcement that there will be more info at 0830 - all the early start planes to perhaps 12 locations have left....except for Brussels. - engineers have gone for breakfast
0830 nothing - engineers back from breakfast and have bits off the palne
0845 Flight delayed until 10:30 as plane is faulty and we have to wait for new plane
0915 making calls - doing emails - pilots come out after consultation with engineers get in plane and start it up i guess to fly it to Exeter for maintennace but it's a frustrating moment watching the plane you should have be on ...............fly away
0945 planes start coming in on morning return flights including embraer 145s, however no effort to try and shuffle planes to get our flight away.
1030 nothing
1045 we are going to board soon according to announcement
1050 Boarding but it's a Dash 8 - seating free for all because all our boarding passes were set up fro an embrarer 145 - how come Flybe couldn't have found us an earlier Dash 8
1105 Paperwork buggered because no doubt some people have given up & gone home
1115 still no paperwork - hold -re-opened to sort bagggage issue.
11.25 Door closed - push back
1320 (cet) land brussels
1345 in taxi to restaurent
1410 arrive 1 hour 10 minuts leate for lunch meeting with morning meeting completely blown.
Come on Flybe - How's about a spare plane at southampton or some decent ops people to shuffle planes/flights
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